Gemshome.com - User Guide

WHAT WE OFFER

Probably everything you will ever want or need in gems. All at unbeatable prices: we guarantee five to 10 times savings on the normal appraisal value as well as prompt and safe FedEx mail delivery to you on order.
Yet our word is only as good as our merchandise and services, so it is for you to judge our amazing collection. If you know what you would like, a click or two will get you to your desired item on our easily navigable site.
Just browsing? Please be our esteemed guest! See our truly amazing range of offerings in rubies, sapphires, emeralds, and a rainbow of other gems from the simple but beautiful to rare connoisseur items. We also have to offer you dazzling diamonds, exquisite jewelry, seductive pearls, and top-of-the-line "Rudrakshas" & Rudraksha jewelry .

Our most comprehensive category, gems are also our forte. Emeralds, zircone, citirine, topazes, pearls, aquamarines -- you name it, and you will probably find them all on Gemshome.com. And of course our specialties: rubies and sapphires (from Thailand to Burma and Sri Lanka), which are considered to be the best stones in the world. Remember, though: we are not about quantity; we deliver quality!
The hub of the international colored stone trade, Jaipur is a one-city solution to all your needs in gems. Operating from Jaipur, we deliver to you right from the Source at amazingly low prices.

WHAT WE PROMISE

By delivering to you directly and straight from the source, we are able to offer you optimum value at excellent prices. In an effort to ensure maximum satisfaction among our customers worldwide, we at Gemshome.com will endeavor to exceed your highest expectations with regard to quality, price and service. To assist you in product choice and purchase, we strive to provide the most accurate digital representation of our gems that technology permits. As a final safeguard of our customers' best interests, we conduct payment transactions via http://www.ccavenue.com , the most reliable and trusted online payment system. In case of rejection, you will be fully refunded (minus the shipping fee & Packing charges) or you can opt for exchange of merchandise for more information of our Return Policy Click here .

HOW TO BUY?

Once you have found the gemstone, jewelry, diamond, or pearl of your choice, simply click on the Add to Cart button. Your selection will be automatically added to your hopping cart. Once you have completed your order online, we will promptly deliver your desired gems to you by Federal Express (unless otherwise requested) or Indian Speed Postal Services within 2-4 working days. As an added bonus, we offer you an additional 14-day free money return guarantee.

CUSTOMER SERVICE

Again: our word is only as good as the quality of our services. And we can measure the quality of our services only by the degree of your satisfaction. We are doing our utmost to offer the very best for you, and our goal is to make our best always better and better. We will be glad to hear your comments, be they compliments or complaints. Our dedicated staff at our Customer Service department will answer all your correspondence within 24 hours after receipt. Please kindly send your inquiries and remarks to admin@Gemshome.com

PAYMENT

Trust is the bedrock of all online shopping transactions. Without secure, fraud-proof payment methods, all online transactions are doomed to failure. In our efforts to allay our customers' reservations and fears about online payment, we employ the services of Ccavenue.com, an independent India-based service with a spotless track record of ensuring the safety of online money transfers. Escrow.com is your ultimate protection for e-commerce at no extra cost. For further details, please visit http://www.ccavenue.com/

Upon receiving your order through our site, we await payment confirmation from Ccavenue.com. Once we receive confirmation of payment, we immediately ship your purchase to you. Please note that once you have checked out of our website, you can add no further items to your current transaction.

As important as secure online payment is fast and safe mail delivery. For your maximum benefit and convenience, we use Indian Speed Postal Services or Federal Express's unrivalled express global mail delivery services: it's swift, reliable, traceable, and insurable. As an added bonus, the international courier guarantees the delivery anywhere in the world. If you decide to purchase multiple items, you may find it worth noting the advantage of combining several items into a single shipment and the accruing savings.

Disclaimer: We cannot be held responsible for shipping errors resulting from erroneous mailing addresses and customs delays nor for agreements reached between the buyer and FedEx to forgo a personal signature upon delivery. Please note that FedEx refuses to deliver packages to P.O. Box numbers and requires physical addresses for all its deliveries.

By providing the most accurate digital images and verbal descriptions possible, coupled with a generous no-questions-asked return policy, we strive to provide our customers with several safeguards in order to assure them of absolute satisfaction with every single transaction through Gemshome.com. We are dedicated to ensuring that all our buyers can complete purchases on our site with total confidence in the hope that we may continue to receive the benefit of their trust in a long-lasting relationship.